Refund Policy

Refunds & Cancellations
Due to the nature  of mind, ordering the wrong product, shipping delays, carrier delays, or other circumstances outside our control.of our herbal wellness products, all sales are final. We do not accept returns or exchanges or issue refunds for change

Orders cannot be canceled once they have been submitted. Please review your order carefully before completing checkout.

If an error occurs on The High Frequency Collection's end, such as receiving an incorrect item or an item being missing from your order, please contact us at info@highfrequencycollection.com within 3 days of confirmed delivery. Once the error is verified, we will work with you to correct the order.

Lost, Stolen or Damaged in Transit

The High Frequency Collection carefully packages orders before transferring them to USPS. Once USPS has accepted the shipment, loss, theft, or damage occurring during transit must be handled through the applicable USPS claims process.

We do not issue refunds for packages lost, stolen, or damaged while in USPS possession.

Eligible USPS shipments include up to $100 in shipping insurance. Customers should retain their tracking number and all documentation related to the shipment.

For damaged shipments, do not discard the damaged product or any packaging. Keep the product, box or mailer, shipping label, wrapping materials, and all contents. USPS may require the complete damaged shipment to be presented at a local Post Office for inspection.

Nothing in this policy limits any rights you may have under applicable law.

THANK YOU FOR CHOOSING THE HIGH FREQUENCY COLLECTION.