Shipping policy

Shipping Policy

Processing & Shipping

Orders are typically processed and shipped within 3–5 business days. Processing times may be longer following sales, during periods of high order volume, severe weather, holidays, or other circumstances outside our control.

Once your order has shipped, you will receive tracking information using the contact information provided with your order. Please monitor your tracking information for delivery updates.

Careful Packaging

The High Frequency Collection carefully packages every order to help protect your products during transit. We take reasonable care to ensure your order is properly packaged before it is transferred to the United States Postal Service (USPS).

Lost, Stolen or Damaged Packages

Once a package has been accepted by USPS, loss, theft, or damage occurring while the package is in transit must be addressed through the applicable USPS claims process. The High Frequency Collection does not issue refunds for packages that are lost, stolen, or damaged while in USPS possession.

Our USPS shipments include up to $100 in shipping insurance. If an insured package is lost or arrives damaged, a USPS claim may be filed using the tracking number and required supporting documentation.

If your package arrives damaged, keep the damaged product, shipping box or mailer, shipping label, wrapping materials, and all original packaging and contents. Do not discard or reship anything while the claim is being reviewed.

USPS may require the damaged merchandise and original packaging to be presented at a local Post Office for inspection. Photos may be used as supporting documentation, but USPS may still require physical inspection of the damaged shipment.

Customers are responsible for monitoring tracking information and providing an accurate and complete shipping address when placing an order.